Banned Words
Off-platform payments, personal contact info, meet-up requests — some words should never slip through your agency's chats. Banned Words flags them automatically, in every conversation.
Watch the tutorial (45s)
Step by step
1. Open Agency → Banned Words
Your guardrail list: words like cashapp, paypal, telegram, my number — anything your agency wants blocked or flagged in chats.
2. Add a word
Type it, hit Add Word — flagged everywhere from that moment.
3. Manage the list
Every word has a state switch to deactivate it temporarily, plus Edit and Delete for permanent changes.
4. Track where words appear
Track By Banned Words shows every place a keyword surfaced — across Sales and Chats, filterable by model, user and date range.
The classics: payment handles (cashapp, venmo, paypal), off-platform contact (snapchat, telegram, whatsapp, "my number"), and anything that signals chargebacks ("refund") or in-person contact ("meet up"). The demo list is a solid starting point for any agency.