Skip to main content

Chat Tools & Fan Management

Every conversation carries the tools to know and manage the fan without leaving the chat: a full Details panel, a custom name just for your team, and labels to tag and find them.

Watch the tutorial (34s)​

Step by step​

1. Open a conversation​

From the inbox — where your labels are already visible on each fan — open a chat to work with that fan.

2. Read the fan in the Details panel​

The Details panel shows what matters at a glance: total spent, buy rate, and the fan's online schedule — so you know exactly who you're talking to before you reply.

3. Give them a custom name​

Set a custom display name your team actually recognizes ("Custom name added!"). It stays local to your agency — the platform never sees it — and a cross removes it again.

4. Label the fan​

Open the Labels modal and toggle labels like VIP or Whale on. Labels show in the chat list and are searchable, so you can pull up every VIP in one type.

More tools in the conversation​

The conversation header has a few more tools alongside the custom name and labels:

  • Lists — add the fan to any of your Customer Lists (including native OnlyFans lists).
  • Mute — mute a noisy chat so it stops surfacing in your inbox.
  • Sync — re-sync the conversation to pull the latest from the platform.