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Hiring your chat team

Behind every well-run account is a team of people answering fans, closing sales and keeping conversations on-brand. In DirtyDialogues that team is your chat team — the chatters, chat managers and moderators who work your models' inboxes. This guide covers the roles to hire for, what to look for, and how to bring a new hire into your organization once you've found them.

note

DirtyDialogues is where your chat team works — the shared inbox, selling tools and oversight. Recruiting and interviewing happen outside the app; this page is about staffing that team and getting new people set up inside DirtyDialogues.

The roles​

Most agencies staff three kinds of people. You decide who is who when you set their access level in User Management.

Chatter​

The person in the conversations. A chatter reads incoming messages, replies in the model's voice, builds rapport and sells (PPV, tips, custom content) straight from the chat. They work an assigned set of models and shifts. This is the role you'll hire the most of.

Chat manager / team lead​

Runs a group of chatters. A chat manager assigns who works which models and shifts, keeps quality and tone consistent, steps into difficult conversations, and watches the numbers to see who needs coaching. They're your bridge between the chatters and you.

Moderator​

Focuses on safety and compliance rather than selling — watching for rule-breaking language, off-limits requests and anything that shouldn't be said in chat, and flagging or correcting it. On smaller teams a chat manager often covers this; on larger ones it's a dedicated seat.

What to look for when hiring​

Hiring for chat is different from hiring for most roles — you're hiring for conversation and consistency, not a résumé. Worth weighing:

  • Writing & sales instinct — can they hold a natural, flirty, on-brand conversation and move it toward a sale without being pushy?
  • Languages — match the fan base. A chatter who writes fluently in your fans' language converts far better; DirtyDialogues also has a built-in AI Translator to help bridge gaps.
  • Shift availability — fans message around the clock. Know which hours and time zones a candidate can realistically cover before you commit them to a model.
  • Reliability & discretion — they'll handle real revenue and private conversations. Consistency, showing up for shifts, and respecting privacy matter more than raw speed.
  • Coachability — tone and tactics improve with feedback. Someone who takes coaching well beats someone who's good but rigid.
caution

Only hire adults (18+), and only work with models and fans who are consenting adults. Keep real records of who your team members are.

Bringing a new hire into DirtyDialogues​

Once you've picked someone, here's the flow inside the app:

  1. Invite them by user tag. Each DirtyDialogues account has a personal user tag. Ask your new hire for theirs (it's on their Profile page) and invite them from User Management — the full walkthrough is in Invite a team member by user tag.
  2. Set their access level. When you invite them, choose the access level that matches their role — chatter, chat manager or moderator — so they only see and do what they should. You can also set a per-person commission here.
  3. Put them on a team and a shift. Use Teams & Shifts to group your chatters and plan the calendar, so every model is covered and everyone knows when they're on.
  4. Keep an eye on quality. Track by banned words shows where off-limits language turned up across sales and chats, filtered by user — a fast way to spot who needs a word.
  5. Watch performance. Chatter Performance shows how each person is converting, so you can coach, rebalance shifts, or reward your top closers.

That's the loop: hire → invite → set access → team & shift → oversee. Repeat it as you scale.

FAQ​

Where do I find chatters? Recruiting happens outside DirtyDialogues (job boards, agencies, referrals, communities). This guide is about the roles to hire for and how to set people up once you have them.

Full-time or shift-based? Both work. Inboxes need coverage across the day, so most agencies run a mix and plan it out in Teams & Shifts. Match a hire's real availability to the models they'll cover.

How do I control what a new person can see or do? Access levels, set per person in User Management. Give each role the minimum they need — a chatter doesn't need a manager's view.

Someone left — how do I remove their access? Remove or change them in User Management so they lose access right away.