Teams & Shifts

Chatters work in groups and around the clock. Teams gives every group a shared scope; Shifts puts the whole schedule on one calendar.

Watch the tutorial (40s)

Step by step

1. Open Teams

Organise users into teams with shared scope — like Day Shift, Night Shift and VIP Team.

2. Add a team

Add Team creates a new group in seconds.

3. Open Shifts

The team calendar: plan, assign and track every chatter's shift. Toggle Show unplanned shifts and Include owners & managers to widen the view.

4. Month, week or day

Switch views to see exactly who covers what, and when. Add new shift plans the next one straight from the calendar.

Shifts feed your analytics

Every planned shift links to Chatter Performance and Shift Analytics — so coverage and revenue live side by side.